Privacy Policy

Mazra Inc. and Mazra 2 Inc., doing business as Mazra Mediterranean (“Mazra,” “we,” “us,” or “our”), operate the website eatmazra.com, the MAZRA mobile app, our online ordering, catering, reservation, gift card and rewards services, and our restaurants in San Bruno and Redwood City, California (together, the “Services”). This Privacy Policy explains what information we collect when you use the Services, how we use and share it, and the choices you have.

By using the Services you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

1. Information We Collect

Information you give us. When you place an order, book a reservation, request catering, buy a gift card, join Mazra Rewards, contact us, or create an account in the MAZRA app, we may collect your name, email address, phone number, delivery or billing address, order details, dietary or allergen notes you choose to share, and the content of your messages to us.

Payment information. Payments are processed by our point-of-sale and online ordering provider, Toast, Inc., and by payment card networks. We do not store full payment card numbers on our own systems.

Information collected automatically. When you use the website or the MAZRA app, we and our service providers may collect device and usage information such as IP address, browser and device type, operating system, app version, pages or screens viewed, the links you click, and general location derived from your IP address. The MAZRA app may ask for permission to use your device’s precise location to find the nearest restaurant and to support pickup or delivery; you can decline or turn this off in your device settings. The app may also ask for permission to send push notifications about your orders and offers; you can turn these off at any time.

Cookies and similar technologies. We use cookies, pixels and analytics tools (such as Google Analytics and Google Tag Manager) to keep the site working, remember your preferences, measure traffic, and understand how the Services are used. Most browsers let you refuse or delete cookies; some features may not work properly if you do.

2. How We Use Information

We use the information we collect to:

• take, prepare, deliver and confirm your orders, reservations and catering requests;
• process payments and prevent fraud;
• run the Mazra Rewards program and apply rewards, promo codes and gift cards;
• send order status, receipts, reservation and account messages;
• respond to your questions, feedback and complaints;
• send marketing emails, texts or push notifications about menu items, offers and events, if you have opted in;
• analyze and improve our menu, website, app and restaurant operations; and
• comply with law, enforce our terms, and protect Mazra, our guests and our staff.

3. How We Share Information

We do not sell your personal information. We share it only as described here:

• Service providers that help us run the Services, including Toast (point of sale, online ordering, the MAZRA app, payments, loyalty and guest messaging), delivery partners that bring your order to you, email and text messaging providers, guest feedback and survey tools, website hosting and analytics providers. These companies may use your information only to provide services to us.
• Third-party ordering and delivery platforms (for example DoorDash or Uber Eats) when you order through them. Their privacy policies govern the information they collect from you.
• Legal and safety. We may disclose information to comply with a law, regulation, subpoena or court order, to protect the rights, property or safety of Mazra, our guests or others, or to investigate fraud or misuse.
• Business transfers. If Mazra is involved in a merger, sale or reorganization, your information may be transferred as part of that transaction.

We may share aggregated or de-identified information that does not identify you.

4. Your Choices

• Marketing. You can unsubscribe from marketing emails using the link in any email, reply STOP to marketing texts, and turn off push notifications in your device settings. We will still send messages needed to complete your orders.
• Location. You can turn off location access for the MAZRA app in your device settings.
• Cookies. You can manage cookies through your browser settings.
• Account information. You can update your profile in the MAZRA app or by contacting us.

5. California Privacy Rights

If you are a California resident, you have the right to request what personal information we have collected about you, to request that we delete or correct it, and to not be discriminated against for exercising these rights. We do not sell or share personal information for cross-context behavioral advertising. To make a request, email hello@eatmazra.com with “Privacy Request” in the subject line. We will verify your identity before responding, and you may use an authorized agent to make a request on your behalf.

6. Data Retention and Security

We keep personal information for as long as needed to provide the Services, keep business and tax records, resolve disputes and comply with law. We use reasonable administrative, technical and physical safeguards to protect your information, and our payment provider encrypts payment transactions. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

7. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us personal information, contact us and we will delete it.

8. Third-Party Links

The Services may link to third-party websites and apps, including ordering, delivery, reservation and social media platforms. We are not responsible for their privacy practices. Please review their policies before providing information.

9. Changes to This Policy

We may update this Policy from time to time. We will post the updated version on this page with a new effective date, and for significant changes we may also notify you by email or in the app.

10. Contact Us

Questions or requests about this Policy or your information: